For Support Coordinators and Specialist Support Coordinators
The Provider You Call When The Referral Is Complicated.
FDSQ works exclusively with forensic and justice involved participants. Send the referral, get an answer in two hours, and stop working down a list of providers who were never built for this.
2 hrs
Referral response
4 days
Worker matching
12 hrs
Incident reporting
Zero
Unfilled shifts
FDSQ is a direct support provider. We do not deliver support coordination, so your role is never in question.
What Working With Us Actually Looks Like.
Six commitments, published because we intend to keep them.
2 hrs
Referral response
Sent at 9am, answered by 11am. A yes or a no. Not a maybe, and not silence you chase on Friday.
4 days
Worker matching
From accepted referral to matched worker. Not a roster gap you end up explaining to a parole officer.
Zero
Unfilled shifts
Coverage is our problem. You do not find out about a gap from the participant.
Court ready
Shift notes
Written to survive a magistrate, a parole officer or the Commission. Functional, specific, timestamped. Not "had a good day".
12 hrs
Incident reporting
You hear it from us first. What happened, what was done, what we are changing.
No charge
Meetings
Case conferences, release planning, MDT and court. We turn up, and we do not bill you for it.
The Three Reasons These Referrals Stall.
"No one will take him."
We do not screen on offence type. Forensic orders, DPSOA, sexual offence and arson histories, restrictive practices in place, previous provider exits. We assess whether we can staff and house the person safely, then we answer. Two hours, either way.
"He has SIL funding but the only suitable house needs Robust SDA."
Our homes are built to robust standard and are not SDA enrolled, so they need no SDA funding and no SDA approval. SIL funding is what is needed. That gap is why this business exists.
"He gets out in three weeks."
We meet the participant inside before release, as many times as is useful. Accommodation in five to seven days where it is funded, or seven to fourteen days into one of our homes.
Everything In One Place.
The whole capability, on one screen, so you do not have to call to find out.
How We Bill.
We charge at or below the NDIS Price Guide. No establishment fees, no exit fees, no minimum term.
If a plan cannot fund what the participant needs, we say so at referral rather than renegotiate at week six.
At or below Price Guide rates
Standard NDIS line items at published rates. Nothing invented and nothing bundled.
No establishment or exit fees
No sign up cost, no notice period penalty, no minimum engagement term.
Meetings are not billed
Case conferences, release planning meetings, multidisciplinary team meetings and court attendance are at our cost.
Plan managed, self managed and agency managed
All three, with invoicing to suit whichever applies.
Line items confirmed at referral
Exact line items and rates in writing before a service agreement is drafted. Nothing appears later that you did not price.
One Placement, Start To Finish.
Illustrative example. A composite scenario written to show how we work. Not a real participant.
Referral day
Received 10:40am. Man in his thirties, intellectual disability and psychotic illness, parole release in nineteen days, SIL and Core funding in place, no accommodation, two previous provider exits. Answered 12:15pm with a yes and a request for the current behaviour support plan.
Week 1
First in reach visit. Two FDSQ workers attend with the coordinator. Triggers, sleep, medication routine, what he says he wants. Sole occupancy identified as necessary. Wacol corridor home confirmed.
Week 2
Second in reach visit, with the worker who will be on shift on release day. Formal risk assessment completed. Roster built at 2:1 for six weeks. Support plan and reporting schedule sent to the parole officer, coordinator and treating team.
Release day
The worker he has already met collects him. Transport, first meal, medication handover, first week's routine written and on the fridge. Written confirmation to the coordinator and parole officer that evening.
Weeks 1 to 12
2:1 for six weeks, stepped to 1:1 by week ten as the placement stabilises. Weekly written summary to the coordinator and parole officer. Two incidents in twelve weeks, both reported inside twelve hours. Placement held.
What Coordinators Ask Us.
Do you take referrals for participants who have been exited by another provider?
Yes, and it is a significant share of what we do. An exit tells us the supports, the training or the environment were wrong. It does not tell us the person cannot be supported. We will ask what happened because it is useful, not because it changes the answer.
What do you actually need from me to give a yes or a no?
NDIS number and plan dates, funding held, where they are now, any release or court date, the order type, and an honest risk summary. Send what you have. We will not hold a referral open waiting for a document.
Who holds the risk assessment, you or me?
We do. FDSQ completes its own risk assessment for every participant, reviewed at defined points and after any significant incident. We will use anything you give us, but we do not rely on someone else's assessment to make our decisions.
What happens if the placement breaks down?
Exit criteria are agreed and documented before the placement starts, so everyone knows what triggers a review and what the alternatives are. If it is not working you hear it early, with what we tried and what should happen next. We do not issue a notice and walk away.
How do you handle a participant who absconds or breaches a condition?
Every worker is trained on absconding, missing person and breach response before their first shift. The escalation sequence is defined. Authorities are contacted immediately and you are contacted at the same time, not afterwards. The written record follows within twelve hours.
Will you work alongside the existing behaviour support practitioner and treating team?
Yes, and we prefer it. We do not author behaviour support plans. We implement what your practitioner has written, feed the data back so it can be reviewed properly, and attend the meetings where those decisions are made.
Do you take plan managed, self managed and agency managed participants?
All three.
What does your reporting to me look like, and how often?
A written summary weekly as standard, more often at the front end of a placement or where an order requires it. Incidents inside twelve hours. Shift notes on request at any time, written to hold up if a court or the Commission asks for them.
Send Us The One You Cannot Place.
Two hours to an answer. Seven days a week. If the release date is inside 14 days, call instead.
Start a referral
Four fields to start: who the person is, what the order or condition is, and how to reach you. You do not need plan documents in front of you.
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01 · Within two hours
A yes or a no, and what we still need from you.
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02 · Within a day
A call, and where the participant is in custody, the first in reach visit is organised.
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03 · Within four days
Workers matched and the roster built around their actual obligations.
Or call 0439 143 082.